Privacy Policy

Privacy Policy

Hawaii Permanente Medical Group (“HPMG”) strives to ensure the privacy of the users of (the “Website”). We will use and disclose the information you provide us as stated in this Privacy Policy.


Revisions to the Privacy Policy

We may revise this Privacy Policy from time to time as we add new features or as laws change that may affect our services. If we make material changes to our Privacy Policy, we will post notice of this on our Website. Any revised Privacy Policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Policy consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Policy to see if there have been any changes to our policies that may affect you.


Website security

The Website has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website by Internet or email cannot be guaranteed. At your discretion, you may contact us by the methods described in the “How to contact us” section at the end of this Privacy Policy.


Website visitor data

HPMG routinely gathers data on Website activity, such as how many people visit the Website, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.


Collecting and using personal information

Except as disclosed in this Privacy Policy, we do not collect any identifiable information about visitors to the Website. The policies, sources, and uses of information are outlined in Sections 1 through 8 that follow:

1. Web logs

We maintain standard Web logs that record data about all visitors and customers who use the Website and store this information for a while. These logs may contain the Internet domain from which you access the site (such as,, etc.); the IP address which is automatically assigned to your computer when access the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any.

All Web logs are stored securely, and may only be accessed by HPMG employees or designees on a need-to-know basis for a specific purpose. HPMG uses Web log information to help us design our Website, to identify popular features, to resolve user, hardware, and software problems, and to make the Website more useful to visitors.

2. Emails

HPMG uses a third-party vendor to help us manage some of our email communications with you. While we do supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our Website. HPMG never shares any information, other than your email address, with our third-party email vendor, which does not share these email addresses with anyone else.

Even if you have given us permission to send emails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the email.

3. Resumes and Job Applications

Individuals inquiring about opportunities for employment with HPMG may submit, and HPMG may receive, job applications or resumes through the Website (“Employment Submissions”). Such Employment Submissions may contain personally identifiable information about the submitting individual. For the sole purpose of responding to an employment inquiry of a submitting individual, HPMG may share personally identifiable information contained in an Employment Submission with: HPMG’s directors and employees; any employers, former employers, or references listed in the Employment Submission; and any vendors providing employment background screening services.

4. Evaluation and research

We may periodically ask users to complete surveys asking about their experiences with features of the Website. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping HPMG to improve information and services offered through the Website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future research and evaluation.

5. Messages and transactions

Comments or questions sent to us by U.S. mail or this website’s Contact Form will be shared with HPMG staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

6. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of the Website, and to take precautions against liability.

7. Opt out

If a user makes a request to receive information in an ongoing manner through the Website by providing their email address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about a HPMG service through email, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by email will contain information about how to opt out.

8. Other requests to limit use and disclosure of your personal information

State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. However, by law, we do not have to agree to your request. It is our policy not to agree to requests for restrictions beyond what is described in the “Opt out” section above.


California Online Privacy Protection Act Compliance

We do not support the Do Not Track browser setting.


How to contact us

If you have any questions about this Privacy Policy, our policies and practices concerning the Website, your rights under this policy, and your dealings with the Website, you may send us a letter via U.S. mail or use our Contact Form. Written correspondence should be sent to us at the following address:

Attn: HPMG Communications
2828 Paa Street
Honolulu, HI 96819


Privacy Policy Version 001.01_041514
Last Revised 04/15/2014